Your BB is actually a radio and is susceptible to quality of signal. If this is happening in areas you previously had no problems them it may in fact be the device. The receiver sensitivity may be low due to a whole myriad of causes and a weak signal that worked before may not work now. Also the cost for repair may be higher than a new one so consider that before repairing. I would see if it is still in warrantee and if so have it replaced. Your help desk may not fully understand these issues as they normally deal with software problems.
In any event good luck and welcome to the forums
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Z10 on BES
Z10 on BIS
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