Quote:
Originally Posted by EmptyInTheHead
You got some bad information from RIM. You have to select each folder on the BB that you want to sync and it syncs them. You might have problems if you have automatic rules in Exchange that move stuff to those folders though. The message is already sent to your BB before the Exchange rule is applied, so it will show up in the normal folder on the BB. If you move them manually in Outlook it will work fine.
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believe me i have walked through these aformentioned steps and still no population of messages in the subfolders.
i completed the follwoing tasks -
1. on the blackberry manager selected email settings, advanced and select folders. here i selected the folders i wanted sync tot he BB and then ran a syncronization from manager to BB
2. on the BES server i made the same changes to the account by selecting the needed folders
3. on the device itself, i made the aformentioned changes in order to populate the mail down.
i have also removed and added the user to the BES and did a Enterprise Activation.
if there is anything i am missing?
John