[Ekrimmer]

I've got a handful of users with 8800s. They are all working fine. An oddity I can't explain though is that the BES does not recognize some of them. The Handheld model field is blank.

Any ideas why this might be and how to correct it?

[boma0021]

see this post: http://www.blackberryforums.com/bes-...etime-ota.html
same problem, most likely

[Ekrimmer]

I did visit the thread suggested above and it seem to have dead-ended with no resolution. I'm still seeing the same thing - I've got a half-dozen 8800s on my BES now. 4 are showing up normally. The original 2, while functioning fine for the user, are not "known" to the BES. It can't recognize the model # or the configuration. I've tried installing the handheld software directly on the BES with no success. Anyone else seeing this?

[bertiebassett]

What version BES are you running?

[Ekrimmer]

The very lastest. 4.1.3 for Exchange