[Scotteb]

Updated a 9780 from 5.0 to 6.0 and now phone won't turn on. Red light comes on and keypad lights up but no screen.

Did a search and checked the uploader file. There was not any files left to load. Removing and reinstalling battery does not help. Tried reloading 6.0 and still nothing.

Desktop software recognizes phone and has all data from phone.

Any more ideas..... ???

[tsac]

Revert to the 5.0 Os.

[RitualJman]

It sounds like when the OS 6.0 was downloading it may of become currupted or didn't download properly. Here is a few steps you could try that you may not of tried to do already:

1) Make sure you have Blackberry Desktop Manager installed.
BlackBerry - BlackBerry Desktop Software
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.

BlackBerry Operating System Downloads - BlackBerryFAQ

Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

[Scotteb]

Tried both of those ides. Reverted to 5.0, same thing.

Went through the application loader and said all files loaded and installed properly.

[RitualJman]

How old is your blackberry?

RitualJman

[Scotteb]

Approx. 1 yr.