[capalmero]

i just purchased a 8310, im trying to set up my blackberry messenger. When i click on the bb messenger icon,i get a message stating "please enter your name as you would like others to see it. When I click ok I receive another message stating "Your name cannot be empty". When hit ok it takes me back to the first message. Can someone help me to resolve this issue.



Thanks

[Thatzmister2u]

Originally Posted by capalmero

i just purchased a 83100, im trying to set up my blackberry messenger. When i click on the bb messenger icon,i get a message stating "please enter your name as you would like others to see it. When I click ok I receive another message stating "Your name cannot be empty". When hit ok it takes me back to the first message. Can someone help me to resolve this issue.



Thanks

Welcome to the forums! Try a hard reset (Battery pull while the device is on) and try it again. Are you using special characters in your name?

[Mark PPG]

Wirelessly posted

or the even simpler question... Did you enter a name at all?