Has this always happened, or is this a new issue that started happening?
One thing I always do (not sure if you're doing it since you didn't mention it) before I activate a device is a Security Wipe (even if I just took it out of the box), then send a PIN message from it (to my device) to ensure the data provisioning has gone thru.
99.9% of the time, doing those 2 steps ensure a successful activation on the first try.
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No longer a BES Admin, but it was fun while it lasted!
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