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Old 08-11-2010, 08:51 PM   #1
Talking BlackBerry Encyclopedia
Join Date: Jan 2008
Model: 9300
Carrier: AT&T
Posts: 254
Default Desktop won't recognize BB

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BB 9700, BES

The device works fine with the DM at home, incl. sync.

Lastest DM, uninstalled, re-installed many times.

Plug in the device, USB mass storage works (has SD card). But DM won't recognize the device. Sometimes it will complain it can't connect to the device; sometimes it hangs; most of time just silent.

Plug in colleague's device: get prompt for password

DM works fine in terms of changing setting such as filter.

How do I troubleshoot?

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