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cheerful · 08-11-2010, 08:51 PM

BB 9700, BES

The device works fine with the DM at home, incl. sync.

Lastest DM, uninstalled, re-installed many times.

Plug in the device, USB mass storage works (has SD card). But DM won't recognize the device. Sometimes it will complain it can't connect to the device; sometimes it hangs; most of time just silent.

Plug in colleague's device: get prompt for password

DM works fine in terms of changing setting such as filter.

How do I troubleshoot?

Thanks!

08-11-2010, 08:51 PM	#1
cheerful Talking BlackBerry Encyclopedia Join Date: Jan 2008 Model: 9300 PIN: N/A Carrier: AT&T Posts: 254	Desktop won't recognize BB Please Login to Remove! BB 9700, BES The device works fine with the DM at home, incl. sync. Lastest DM, uninstalled, re-installed many times. Plug in the device, USB mass storage works (has SD card). But DM won't recognize the device. Sometimes it will complain it can't connect to the device; sometimes it hangs; most of time just silent. Plug in colleague's device: get prompt for password DM works fine in terms of changing setting such as filter. How do I troubleshoot? Thanks!
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