Re: Desktop software error killing me!
As I suggested , read the instructions and make sure you use a copy of the files your trying to open to play with. I had a problem with my phone last year and was also forced to use an extraction software to open and read the contacts and some other info to manually restore info on the phone.
The failure to restore the files may indicate they are corrupted. Hopefully you can get the info you need and the files are not too bad.
Z10 on BES
Z10 on BIS