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Old 04-02-2016, 12:54 PM   #2
tsac
BlackBerry Mensa
 
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Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,971
Default Re: Z10: Password (may have) reset itself + can not use keyboard

download Blackberry LINK from blackberry.com ( free) and do a backup of the phone. DO NOT try to enter anything on the screen. Once the data is downloaded to a backup file on your computer you will be able to restore the data once the phone is fixed or replaced.

The security on the blackberry allows multiple password attempts and once you get to the request for the name blackberry you only have one more try in most cases. The phone will be completely wiped of all data including your contacts.
If you have already passed the last step then nothing remains on the phone.

this is the link.

BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - Global
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