[Tom]

Avaya this week upgraded two automated speech applications, introduced a builder’s kit of speech components, and announced an integration program with IBM.

The Avaya Unified Communication Center product allows mobile workers to initiate conference calls and manage e-mails, voicemails and calendars using speech from a telephone, a Web browser or almost any handheld device, such as a Blackberry or iPaq. The 2.0 release boosts its user support to 10,000 subscribers. This release also adds integration with IBM Lotus Notes calendar and contacts, in addition to existing e-mail support for Notes.

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