Originally Posted by dkmadrid
As Mark Rejhon posted earlier in this thread, you have to understand there is a fundamental difference in the overall communication process of a company who has been built off the back of mergers and acquisitions as opposed to being built via a more traditional ground-up approach. The result is a whole cornucopia of technical and communication processes and procedures that usually vary by the region in which the original company did its business. I know from consulting for these tier 1 and 2 providers that what one region does, the other hates, and vice versa. It's a difficult obstacle to overcome, especially for a company as large as VZW.
Hence why they have serious communication issues and why everyone who is having issues should keep pushing. Its not enough to excuse Verizon (as they regrow the monopoly that was split up long ago) because of the issues you state above.. Its sufficient to say, they have serious internal communication issues and that if you are persistent (and of course, polite), you will get what you want (with regards to this particular aspect)