BIS on consumer Voda is a fiver but you would need to keep the internet plan as well since the BIS plan only covers BB mail and transport over BIS and EXCLUDES dropping transport to WAP/direct tcp. You would think you have *unlimited* net with BIS (there is a fair use of 500GB on Voda but it's not a hard limit and they dont charge going over it) but any applications you run that drop transport outside BIS would come back with charges.
I know the business team that deals with Voda blackberry accounts are extremely capable but im not quite sure if you can reach them on a consumer account. I guess if you have issues and you complain enough eventually someone would forward you.
If you have issues with the support number the Vodafone online support forum is quite helpful resolving problems. There is even a dedicated Blackberry section and they can escalate issues across all departments.
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