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Old 11-27-2015, 10:18 AM   #1
cjsasl
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Join Date: Oct 2013
Location: Halifax, NS
Model: z10
OS: 10.3.2.24
PIN: N/A
Carrier: Koodo
Posts: 26
Default BB q5 WiFi issues

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Hello everyone,

I bought my gf a q5 last year for Christmas & everything worked great until about 3 months ago when it just stopped detecting available wifi connections. It tried entering the name manually but it won't connect. Not just to her wifi but it won't detect any, not the saved ones or a new one.

I can connect using my z10, my Surface 3 & her laptop so there is no issue there.

Sometimes when I go to options...network connections...wifi it will scan & detect 1 (mine shows 7). If I turn off the wifi & turn it back on it scans again & finds nothing.

Only once did it show her network name in the list but wouldn't connect.

I read that if mobile hotspot was turned on it would do this but mobile hotspot is turned off.

I compared her settings to mine & everything matches up.

Anyone have any solutions short of resetting the damn phone?

Thanks in advance.

Update: I sat right in from of the wireless modem & it detected it in the list & when I entered the password it connected fine. As soon as a moved away from the modem it lost the connection.

Last edited by cjsasl; 11-27-2015 at 10:49 AM.. Reason: Update
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