BlackBerry Forums Support Community - View Single Post - How to fix WHITE SCREEN OF DEATH on BB BOLD 9700

ernopena · 11-16-2011, 12:22 AM

Does anyone have any help or suggestions of fixing the WHITE SCREEN OF DEATH on a Blackberry Bold 9700?

Google doesn't have anything on the 9700. There's a bunch of suggestions regarding electrical tape on certain spots on the mainboard, but none of them are 9700 specific, and they all talk about areas that do not exist on the 9700.

Here are screenshots of a disassembled Bold 9700. We have 11 of these 9700's with T-Mobile and this is the 4th BB that's died 1 month after the warranty ends.

Unlike most posts here, I do not think the WSOD is caused by software. Pulling out the battery and wiping/reinstalling doesn't work. It's got to be a hardware failure that involves static buildup or connector/cable failure, originating from a Blackberry's poor design or substandard parts.

Does anyone have any knowledge of what part(s) to patch, replace or cover with electrical tape to fix this?

BTW, as soon as our business plan expires in July 2012, we're ditching the Blackberries with T-Mobile for iPhones from Verizon...

11-16-2011, 12:22 AM	#1
ernopena New Member Join Date: Nov 2011 Model: 9700 PIN: N/A Carrier: TMobile Posts: 8	How to fix WHITE SCREEN OF DEATH on BB BOLD 9700 Please Login to Remove! Does anyone have any help or suggestions of fixing the WHITE SCREEN OF DEATH on a Blackberry Bold 9700? Google doesn't have anything on the 9700. There's a bunch of suggestions regarding electrical tape on certain spots on the mainboard, but none of them are 9700 specific, and they all talk about areas that do not exist on the 9700. Here are screenshots of a disassembled Bold 9700. We have 11 of these 9700's with T-Mobile and this is the 4th BB that's died 1 month after the warranty ends. Unlike most posts here, I do not think the WSOD is caused by software. Pulling out the battery and wiping/reinstalling doesn't work. It's got to be a hardware failure that involves static buildup or connector/cable failure, originating from a Blackberry's poor design or substandard parts. Does anyone have any knowledge of what part(s) to patch, replace or cover with electrical tape to fix this? BTW, as soon as our business plan expires in July 2012, we're ditching the Blackberries with T-Mobile for iPhones from Verizon... Last edited by ernopena; 11-16-2011 at 12:35 AM..
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