[aiharkness]

If the device is password protected, and the device is locked, you not only have to enter the device password in Desktop Manager, but you also have to enter the password on the device and unlock it. If you can't enter the password on the device, either because the keypad isn't working or the keys are entering incorrect keystrokes, then I don't see what you can do. That is why I said you are screwed. At least you very likely are.

You could try drying the device in a bag of rice and get the keypad working well enough, but odds are it is too late now. Also, I don't think replacing the keypad will fix it, but I could be wrong on that.
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