BlackBerry Forums Support Community - View Single Post - Weird problem with DM/Application Loader- Help please

L3stat · 07-01-2010, 06:20 AM

I had the same problem, and this is how I solved it. When the prompt "Existing blackberry software has been detected and must be closed before proceeding..." comes up, don't click "OK" or "Cancel" yet, but rather, disconnect your BB and shut down DM manually before you click "OK". After that, the update software will apply the update. Working fine for me now, hope this helps someone.

07-01-2010, 06:20 AM	#11
L3stat Thumbs Must Hurt Join Date: Jan 2005 Location: Singapore Model: 9700 OS: 5.0.0.423 Carrier: SingTel Posts: 94	I had the same problem, and this is how I solved it. When the prompt "Existing blackberry software has been detected and must be closed before proceeding..." comes up, don't click "OK" or "Cancel" yet, but rather, disconnect your BB and shut down DM manually before you click "OK". After that, the update software will apply the update. Working fine for me now, hope this helps someone. Last edited by L3stat; 07-01-2010 at 06:27 AM.. Reason: Minor edit.
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