On the BlackBerry device, the Bluetooth Options screen must display Desktop Connectivity and Wireless Bypass in the Services list. If it doesn't then BT Sync will not work.
As mentioned before, this is included with BES 4.0 SP3. I am not real hip on BIS, so I have no idea what would need to get pushed to the handheld in order to enable this feature. I do know that it is not enabled by default in device OS 4.1 for the 7100i.
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