Quote:
Originally Posted by garycutri
It sounds like a database issue. Try the simple fix first which is doing a handheld wipe, remove the user from the BES and then add them again and reactivate. Please let me know how you go and depending on the result will determine what we need to do next.
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I reactivated the blackberry. The IT Policy status is ok now. But all the mail and calendar are recieved when the blackberry is activated. After that. blackberry can't recieve any new email and calendar. The last result if forwarded messages in the BES is "failed forwarding message"
Here is the error message in the log file
[30085] (06/08 14:30:01.636):{0x884} {test@test.com} New mail has arrived, EntryId=3179
[40287] (06/08 14:30:01.667):{0x884} {test@test.com} Queuing message, RefId=-1805572858, EntryId=3179, Posted=06/08 14:31:00, Delivered=06/08 14:30:00
[30066] (06/08 14:30:01.667):{0x884} Total Msgs Pending 1
[30081] (06/08 14:30:01.698):{0x884} {test@test.com} Sending message to device, size=782, EntryId=3179, RefId=-1805572858, TransactionId=-966201329, Tag=985
[40279] (06/08 14:30:01.698):{0x884} {test@test.com} SubmitToRelaySendQ, Tag=985
[40000] (06/08 14:30:01.698):{0x634} [BIPP] Send data, Tag=985
[40000] (06/08 14:30:01.995):{0xFC0} [BIPP] Received status FAILED, Tag=985
[30105] (06/08 14:30:01.995):{0x884} {test@test.com} Message returned as FAILED - could not be delivered to device, Tag=985, EntryId=3179
[30066] (06/08 14:30:02.027):{0x884} Total Msgs Pending 0