Re: Update Software - lost my pics/videos
Mass storage should be turned off if you are using Windows 7+
Photos/videos and Screeshots are saved to the device by default. If the OP did not change these settings, then the photos/videos are gone. If you have enabled saving to your media card then they should still be there.
Link will automatically back up your device (when connected) if it is set to do so. If you did not set it up, then it will not do so.
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