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Old 08-10-2013, 07:10 PM   #1
visioquest99
New Member
 
Join Date: Aug 2013
Model: Z10
PIN: N/A
Carrier: FIDO
Posts: 1
Default Update Software - lost my pics/videos

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Hello. I am a new Z10 user for about a month.

I was trying to move my photos/vids to my laptop. Hooked up the USB connector. Didnt see the device pop up in windows. Enabled mass usb storage device. Got prompted with a software update. Completed the update.

Turned phone on. No pics or video!!! I see 4.4 GB of 16 GB showing in device storage details. Can anyone give me any tips on recovering my photos?

Notes:
I dont see any backups on the restore.
I was never warned to back up or risk losing data.
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