[Aroc]

30 minutes a month is only 99.9%. That's a lot for a messaging platform. We never see that much unavailability in our system and we are a small world-wide shop (1200 messaging users and 16 blackberry users). I agree with the others that BES is probably the most reliable portion of our total messaging "ecosystem."

WRT the support, well, welcome to life in information systems and support! It's not easy troubleshooting systems and services when multiple vendors are involved. Welcome to real life.

What I get out of the "news post" is that email is best left to be managed by a slave. Ideally no one really wants to be that slave, but someone needs to do it. I don't mind doing it as long as I have the resources to properly execute the job. This is why I no longer run my ownpersonal mail server. I'd rather farm that job out to someone else.