Re: 10.2 problem encountered
I checked your carrier and the do offer 10.2. so unless you dropped or got the phone wet it should be ok with 10.2 unless an App is conflicting or you have too many added apps. Not all carriers have offered 10.2 so it may be worth a try by downgrading and waiting for a while if all fails.
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Z10 on BES
Z10 on BIS
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