I had the same issue. After making sure permissions weren't the case, I did the following:
1. Remove user from the Blackberry Enterprise Server.
2. Close user's Outlook (keep it closed).
3. Export user's mailbox to PST.
4. Delete user's mailbox (not domain account).
5. Create new mailbox.
6. Add user to the Blackberry Enterprise Server.
7. Import user's mailbox from PST.
8. Remove Blackberry profile folders from user's computer.
9. Connect Blackberry & sync.
All working fine now.
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