Hi,
We have BES 4 and exchange 2000 server.
Recently one of our blackberries has stopped syncing with the server.
When trying to check the settings in BES I got the following error
Quote:
"Unable to access the users mail account, permission denied"
I contacted our supplier and asked them for support.
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I was advised to remove the user from BES then run "handheldcleanup.exe -u" then add the user back into BES. (This is where it all went wrong.)
When I try and add a user from the global address list I get the following error.
Quote:
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"Failed to add user Linda to the blackberry server. Unable to open mailbox for this user. The user’s mailbox may have been deleted."
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The user’s mail account is working fine.
I called the support team again to get the response.
Quote:
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"We have this and the only way to get around it is to create a new user in active directory. OR restore the users mail account from before the problem started and reinstall BES with a new database and import the users."
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Has any one else had this problem with BES 4?
I’m hoping to find a solution as both of these routes seem very messy.
Thanks in advance.