[dearwing]

I have had this problem start up just yesterday, but the thing is, my screen is totally frozen and won't let me do anything. I have tried a few hard resets, tried backing up and then restoring the playbook (the blackberry device manager still connects to the playbook) and nothing works. I am willing to do a factory reset but obviously cant since the screen doesn't respond to touch. I want to try to wipe it through the command prompt thing, but when I type in the command it doesn't work. I am not very tech savvy, so I guess I will have to send it in to RIM to be fixed. I have only had the thing since Christmas so this is very annoying.....

Anyone have some easy instructions for me to follow to fix this problem????