BlackBerry Forums Support Community - View Single Post

The Sand · 02-17-2012, 10:50 PM

You can't get a manager with AT&T. They are "Unavailable" so you wait - after 45 minutes to an hour on hold the rep takes your name and number so a manager will call you back. They never do. I have done this repeatedly - I got nowhere.

I understand about the overloading of the network(s), and am willing to work with AT&T.. but I should not have to roll EDGE on a new smartphone. I can roll AT&T 3G on older devices in this home no problem - it has to do with the H+ on the 9810. It fails and won't roll back to 3G - you have to manually switch the BB to EDGE. I didn't sign a new 2 year contract and blow an upgrade so I can run EDGE. They have had close to 6 months and still have not solved this for me or the other user (also 9810, separate phone number - separate bill.) I have accumulated enough info (failed diagnostic tests pointing to the carrier) that I believe I can successfully get out of this upgrade paying them nothing. Then I will simply put my old SIM back in my old BB 9000 Bold which runs 3G stellar and move on with my life. I can check back around Christmas and see if somebody solved this.

02-17-2012, 10:50 PM	#13
The Sand Talking BlackBerry Encyclopedia Join Date: Oct 2008 Location: Los Angeles, CA Model: 9810 OS: 7.0.1355 PIN: N/A Carrier: AT&T Posts: 357	Re: AT&T 4G Trouble in Los Angeles You can't get a manager with AT&T. They are "Unavailable" so you wait - after 45 minutes to an hour on hold the rep takes your name and number so a manager will call you back. They never do. I have done this repeatedly - I got nowhere. I understand about the overloading of the network(s), and am willing to work with AT&T.. but I should not have to roll EDGE on a new smartphone. I can roll AT&T 3G on older devices in this home no problem - it has to do with the H+ on the 9810. It fails and won't roll back to 3G - you have to manually switch the BB to EDGE. I didn't sign a new 2 year contract and blow an upgrade so I can run EDGE. They have had close to 6 months and still have not solved this for me or the other user (also 9810, separate phone number - separate bill.) I have accumulated enough info (failed diagnostic tests pointing to the carrier) that I believe I can successfully get out of this upgrade paying them nothing. Then I will simply put my old SIM back in my old BB 9000 Bold which runs 3G stellar and move on with my life. I can check back around Christmas and see if somebody solved this.
Offline