Ok, here is a few suggestions.
Go to options and click on security. Next, I want you to click on firewall and make sure nothing is checked off, otherwise it will be blocked. The other thing that I can suggest is to resend your service book. To resend your service book you can search for it here to walk you through it. Other than what I have suggested, is to wipe the phone down to factory settings, which can be done under options, security, general settings, and then press the blackberry button to the left of the trackball and you will see in this menu wipe hand held. One more thing, I would suggest pulling the media card before you wiped it. I hope this helps you.
MICP1480
