BlackBerry Forums Support Community - View Single Post - DTEK50 not getting emails on phone signal

aiharkness · 05-31-2017, 04:34 AM

Your 8520 uses BlackBerry Internet Service (BIS) to access email using the BlackBerry email app and to access other data services. This is the case with all legacy BlackBerry models. So we assume that you have BIS on your line.

If you are using the DTEK on the same line, and if you still have BIS on that line, the best first guess is that BIS is the problem. The BlackBerry Android models and BB10 models use regular mobile data service, not BIS, and sometimes BIS cause problems when the device is one that uses regular mobile data.

What you need to do is make sure the account is switched from BlackBerry BIS to regular mobile data.
Posted via BlackBerryForums.com Mobile

05-31-2017, 04:34 AM	#4
aiharkness BlackBerry God Join Date: Jul 2005 Location: Florida Panhandle Model: BBPP OS: 10.3.3 Carrier: T-Mobile USA Posts: 14,081	Re: DTEK50 not getting emails on phone signal Your 8520 uses BlackBerry Internet Service (BIS) to access email using the BlackBerry email app and to access other data services. This is the case with all legacy BlackBerry models. So we assume that you have BIS on your line. If you are using the DTEK on the same line, and if you still have BIS on that line, the best first guess is that BIS is the problem. The BlackBerry Android models and BB10 models use regular mobile data service, not BIS, and sometimes BIS cause problems when the device is one that uses regular mobile data. What you need to do is make sure the account is switched from BlackBerry BIS to regular mobile data. Posted via BlackBerryForums.com Mobile __________________ - Ira
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