Telenav did the same thing to me after I had been paying for the service for over a year. I told them that in no way was I going to provide that info to cancel, and after only a few minutes it was canceled without a problem. I found that very annoying to say the least--if the person you're talking to is actually employed with Telenav, then your billing info is right there in front of them, they don't need it again, especially to cancel your service....
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