BlackBerry Forums Support Community - View Single Post - Lost video player in 10.3.1 update- Z10

ramesess · 03-17-2015, 11:06 AM

AfterI installed 10.3.1, I lost the ability to see videos. When I select a video, say one I've just taken with my phone, the screen goes black for the duration of the video, then returns to the menu. I don't know how to selectively reload the necessary file(s) to get back. Any suggestions?

03-17-2015, 11:06 AM	#1
ramesess New Member Join Date: Mar 2015 Model: Z10 PIN: N/A Carrier: AT&T Posts: 2	Lost video player in 10.3.1 update- Z10 Please Login to Remove! AfterI installed 10.3.1, I lost the ability to see videos. When I select a video, say one I've just taken with my phone, the screen goes black for the duration of the video, then returns to the menu. I don't know how to selectively reload the necessary file(s) to get back. Any suggestions?
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