You all bring up a question I have wondered. What is a "good customer" worthy of retention? I know one who pays bills for sure. Does how big the bill is matter? In the airline business, I know "Elite" or Gold in Star Alliance is a good customer-"Super Elite" is the great cusomer and in a whole new level. I have had my sim card working for 10 years and my average monthly bill bounces between $700 to $1000 paid off my credit card, so always paid. I would think that is a significant amount but then maybe there are the "super elites". I expect nothing for free, and know many are out for something for nothing and love dumping on Rogers. My contract is not up for a year and I zone out on the business of shopping for carriers or "retention" of existing. What does one expect these days if they are good or great or other?
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