So, after the wipe and resistalling the OS, the device still didn't register on the network and get the service books pushed to it?
What does O2 say again? It is sounding to me like the problem is not you, but something on the network side, or something with your account settings.
EDIT: After the wipe, did you still see this behavior?
Quote:
A couple of days ago i noticed my signal change from the usual uppercase GPRS or 3G with the blackberry symbol to lowercase gprs or a 3G with no blackberry symbol (indicating my blackberry internet service is not active).
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Now I'm split. Maybe it is the device hardware? I'm bowing out. Over my head.