[aiharkness]

Content protection (aka encryption)..... look in security options.

Try options > security options > encryption. If enabled, change to disabled, or set "include media files" to no.

But as I say, it's probably a long shot. The default setting is disabled.

By the way, if content protection was enabled, the files that are encrypted may stay encrypted when you disable content protection. But if you use the BlackBerry to move the file to another folder, it should remove the encryption. Then move the file back to the original folder.