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aiharkness · 03-25-2016, 05:12 PM

If you are asking about BlackBerry ID (BBID) then see How to regain access to your BBID - BlackBerry Support Community Forums

However, and this is very important, note the OS version you are running. If it is 10.3.2 then the device software includes the new BlackBerry Protect Anti-Theft feature. If this is the case and Protect is enabled, the option of creating a new BBID and wiping the device won't work for you.

03-25-2016, 05:12 PM	#4
aiharkness BlackBerry God Join Date: Jul 2005 Location: Florida Panhandle Model: BBPP OS: 10.3.3 Carrier: T-Mobile USA Posts: 14,081	Re: Unlocking Blackberry ID password If you are asking about BlackBerry ID (BBID) then see How to regain access to your BBID - BlackBerry Support Community Forums However, and this is very important, note the OS version you are running. If it is 10.3.2 then the device software includes the new BlackBerry Protect Anti-Theft feature. If this is the case and Protect is enabled, the option of creating a new BBID and wiping the device won't work for you. __________________ - Ira
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