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Old 04-12-2008, 12:26 PM   #1
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Join Date: Jan 2008
Model: 9380
Carrier: Orange UK
Posts: 26
Unhappy BES Server Status 'Unknown' after upgrade to 4.1.4, can't administer Users anymore!

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Today I upgraded our BES 4.0.7 MR2 server (in a Windows Server 2003, remote Exchange 2003 server and local MSDE DB environment) to BES 4.1.4 (GOLD) with the new for 4.1 "BlackBerry Enterprise Server with MDS Services and Components".

The upgrade went fairly smoothly, once I'd realised the installer had decided to 'forget' my MAPI profile settings. BBSRPTest and DB connection tests are all happy and BB devices are sending/receiving and synchronising just fine.

HOWEVER, it quickly became apparent that now something BIG is wrong with BlackBerry Manager in that almost all administration/config options are either greyed out or just not showing, as if the whole thing has gone 'Read-Only'!!!

Tellingly, if I click on the BlackBerry Manager globe icon, the BES server's 'Server Status' is shown as 'Unknown' and the icon for it is white.

I can do a 'Properties' on the BlackBerry Manager globe icon, but all I can do with anything else is Refresh the User / Stats pane and 'Remove Server', that's all folks!

So, I can't add/delete/administer Users in any way.

I've performed a HandHeldCleanUp.exe -U and I've applied MR5 for 4.1.4 and restarted the server a few times but no change, the problem persists.

I always login as the BESAdmin service account, and performed the upgrade with it, and the BESAdmin mailbox in the Exchange environment was not moved our changed in any way during the upgrade.

Am I completely missing something? Is there something fundamentally different in 4.1.x when it comes to administering it? Is it no longer able to write to the MSDE db so it has disabled all options that would result in a change to the db? Has my BES server's goose been cooked?

Thanks for any advice or guidance in advance!


Last edited by johnny_boy_uk; 04-12-2008 at 01:41 PM..
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