BlackBerry Forums Support Community - View Single Post - Determining if wireless contacts sync was broken from logs

LOGIC 3 · 01-06-2011, 04:47 PM

Need a little help. I have a user that claims that contacts have not been syncing with their Exchange account for the last 8 months. In fact, they claim it never worked since we set up the phone (8 months ago). They never reported a problem all this time and email was working fine. I think I need to check logs that contain data on Corporate PIM. Not sure which log that is or which tool to use from the resource kit or which lines to pay attention too.

I read up on the BES Resource kit today and have all the tools downloaded and have been able to run some of them. Just need a little help in the right direction on were to look. This is a small BES deployment with only 5 users. I am running BES 4.1.4.

The user informed us of this problem during a setup for a new phone for them, so the original BES account was deleted and recreated for this user and everything works fine now. So the only thing I have to go on right now is the old log files which we still have.

So how do I figure out if contacts wireless sync was broken?

01-06-2011, 04:47 PM	#1
LOGIC 3 New Member Join Date: Jan 2011 Model: 9650 PIN: N/A Carrier: Sprint Posts: 2	Determining if wireless contacts sync was broken from logs Please Login to Remove! Need a little help. I have a user that claims that contacts have not been syncing with their Exchange account for the last 8 months. In fact, they claim it never worked since we set up the phone (8 months ago). They never reported a problem all this time and email was working fine. I think I need to check logs that contain data on Corporate PIM. Not sure which log that is or which tool to use from the resource kit or which lines to pay attention too. I read up on the BES Resource kit today and have all the tools downloaded and have been able to run some of them. Just need a little help in the right direction on were to look. This is a small BES deployment with only 5 users. I am running BES 4.1.4. The user informed us of this problem during a setup for a new phone for them, so the original BES account was deleted and recreated for this user and everything works fine now. So the only thing I have to go on right now is the old log files which we still have. So how do I figure out if contacts wireless sync was broken?
Offline