[aiharkness]

I've been searching....don't use the app, myself.... finding stuff, but can't tell if it is timely info, or out of date, or even relevant to your situation.

In the meantime, try a hard reset if you haven't already. That is, with the power on, remove the battery for at least 30 seconds. While the battery is out, try to login on the computer. If still logged in, then try again to log off on the blackberry after the BlackBerry boots.