[John Clark]

First, the loader process should make an automatic backup of everything before it wipes the device and reloads the OS. It also saves and backs up 3rd party apps unless you uncheck the box to do so. Look in your My Documents for a file named Loaderbackup-(insert date here).ipd. That file can be restored to your device and all your data is contained in it. If you umchecked the box to make a backup then, yes, your data will be gone.

1. It's been posted all over all the boards that the Lock features have been changed. The Lock icon now only shows if you have a password set for the device. You can push and hold the A key or press the lock button on the top of the device to lock the keypad.

2. To bring up the phone app simply hit the green phone button. However, are you sure you didn't hide the phone button? It's labeled as "Call Log".

3. Some apps may not work after the upgrade from 4.7 to 5.0, though most do. Go to the specific sites for those apps and get the latest versions.