I had previously been getting the same error messages as everyone has. I have just been on the phone with T-Mobile UK, asking why my Windows Live Messenger wont work... and they informed me that I would have to upgrade my service to Web 'n' Walk PLUS (for an extra £5 a month) to make it work.
When I asked about the benefits of web 'n' walk plus, the girl had to transfer me to the technical team (which wasn't reassuring), and they explained to me that it gave me a higher data fair useage policy (3GB instead of 1GB), video downloads, and I can also use my Blackberry as a mobile modem for my laptop...
not sure how it will work, but I have signed up to it for a month to see... the mobile broadband might come in handy.
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