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Old 01-01-2011, 04:29 PM   #10
aiharkness
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Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
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Posts: 14,081
Default Re: how to remove screenlock

Note I am being very precise in what I write:

You said you turned off your BlackBerry and removed the battery. I said DO NOT turn the BlackBerry off before the battery pull. Do the battery pull with the power still on.

Doing what I said is a hard reset. A battery pull with the power on is how you rest a BlackBerry. It is THE first troubleshooting step and it fixes most weird stuff most of the time.

If you have done the battery pull in the manner I described, then I don't know what else to advise, short of wiping and reinstalling the OS. But I recommend you see what others say before you do that.
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