OTA for OS upgrades, at this writing, is not an option. There are sections at the beginning of each model specfic forum that conatin links to the latest software versions for those specifc models. (8100 series, 8200 series, 8300 series, etc).
The OS does not have to be from the carrier that supports your daughters Blackberry, however, they will require a download of the OS to a PC and installation via Desktop Manager and a USB cable connected to the device.
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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