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NickRWin · 02-21-2010, 07:54 PM

I spent 2.5 hours on the phone with AT&T going from customer service to tech support to "laptop service" to RIM level 1 to RIM level 2. After speaking to the fifth person, they were able to fix the issue by reinitializing my BB in their system somehow. I also had to resend service books for my one BIS POP3/IMAP account to get that to work again. Now all seems to be OK, but no sign of any of the messages that were sent to me during the outage for BIS POP3 or BIS Direct (delayed BES messages came in OK). FWIW, one thing they had me do to pin point the issue was go to Options-Mobile Network, and then select Diagnostics Test from the menu and then Run. It failed (said "No") on BlackBerry PIN-to-PIN.

02-21-2010, 07:54 PM	#33
NickRWin Knows Where the Search Button Is Join Date: May 2005 Model: 9800 OS: 6.0.0.246 Carrier: AT&T Posts: 23	I spent 2.5 hours on the phone with AT&T going from customer service to tech support to "laptop service" to RIM level 1 to RIM level 2. After speaking to the fifth person, they were able to fix the issue by reinitializing my BB in their system somehow. I also had to resend service books for my one BIS POP3/IMAP account to get that to work again. Now all seems to be OK, but no sign of any of the messages that were sent to me during the outage for BIS POP3 or BIS Direct (delayed BES messages came in OK). FWIW, one thing they had me do to pin point the issue was go to Options-Mobile Network, and then select Diagnostics Test from the menu and then Run. It failed (said "No") on BlackBerry PIN-to-PIN.
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