[TheGreggers]

Roxio is an after-market program.. and has nothing to do with Blackberry.

What ACJones is trying to say, m412491,
is that you need to open up the BlackBerry program Desktop Manager, and
use the "Media Manager" application that is on there.

When you connect your device to your computer with DM (Desktop Manager) running, it will ask you for your device's password, and after successfully entering it, it will decrypt the files.. basically saying it will remove the .rem extension that has got you all messed up. This is for when you are transferring files to your desktop from the device/SD card.

Also.. alternatively you can just go into the Options -> Security Settings menu, hit General Options, and disable Content Protection. Restart your device by powercycling/hard reboot, and reconnect to your computer.