It sounds like he ordered online or via phone. They most likely put the SIM in the phone for him and helped getting it setup so it would be ready to use out of the box. Just a guess though.
I switch between the 8100 and an 8700c. I have found that the SIM card slot on the 8700c makes for a very tight fit for the SIM card. The first time I tried using it, the BB stated that I needed to insert the SIM. I found that I had not pushed it in far enough. As far as getting it out of the 8700c, that is tough. It is such a tight fit, that the only way I have been able to remove it, is to borrow a pair of my wife's tweezer and carefully pull it out. Not the best way I know, but my fingers just can't grab it.
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