BlackBerry Forums Support Community - View Single Post - Z10 died only red light flashing continuously remains

rambo47 · 09-01-2013, 05:04 PM

I would suggest pulling out the battery and letting it sit for 5 or 10 minutes. Then, with BB Link running on your pc, connect the Z10 via USB, re-insert the battery, and see if it's recognized by your computer. If so you can attempt a backup and then a restore.

If that doesn't help it may be time for a visit to the store where you bought the Z10. Unfortunately when you exchange a unit for another you often get a refurbished device and not a new one. Too often you are inheriting somebody else's problem.

09-01-2013, 05:04 PM	#2
rambo47 Latino Hasta La Muerte Join Date: Jan 2005 Location: Denville, NJ. Model: 9370 Carrier: Verizon Posts: 9,063	Re: Z10 died only red light flashing continuously remains I would suggest pulling out the battery and letting it sit for 5 or 10 minutes. Then, with BB Link running on your pc, connect the Z10 via USB, re-insert the battery, and see if it's recognized by your computer. If so you can attempt a backup and then a restore. If that doesn't help it may be time for a visit to the store where you bought the Z10. Unfortunately when you exchange a unit for another you often get a refurbished device and not a new one. Too often you are inheriting somebody else's problem.
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