[marcofares]

Gentlemen

Ixxx8217;ll summarize my HTML email problem:

xxx8226; I had a BB 8310 with an old OS;
xxx8226; My company gave me a mobile. The same BB 8310, but with OS 4.5 installed;
xxx8226; I could notice that the emails, in the new one, were not equal the old one xxx8211; with hard text. They were in good HTML format ;
xxx8226; Then, I updated the old one mobile with new 4.5 OS using BB Desktop Manager;
xxx8226; Finally I imported the data base (contacts and software installed), from the old to the new one, using BB Desktop Manager;

Unfortunately, after I did all tasks before, my emails in the new BB changed. They are not more in HTML format despite of I had set the mobile to do it.

Ixxx8217;ve tried a lot of things, as to delete my account emails and install them again, to update the OS, to do a hard mobile reset, disconnecting the battery, etc. No success.

I appreciate suggestions to fix my format emails.

Thanks in advance