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tsac · 04-15-2018, 05:47 PM

My guess is you have something else going on with another application interfering with the app.
Try connecting with a cable to the phone and do a power off or battery pull still connected and see if it shows up once it is fully powered. Log into the phone if you have a password first.

You can also try a different USB port on your computer if available.
I have never had good luck with WIFI.

04-15-2018, 05:47 PM	#8
tsac BlackBerry God Join Date: Mar 2005 Location: Others run out when we run in Model: Z10 OS: Cheerios PIN: No Pin just a Tack Carrier: at&t Posts: 10,030	Re: Unable to install BB Link in Windows 7 My guess is you have something else going on with another application interfering with the app. Try connecting with a cable to the phone and do a power off or battery pull still connected and see if it shows up once it is fully powered. Log into the phone if you have a password first. You can also try a different USB port on your computer if available. I have never had good luck with WIFI. __________________ Z10 on BES Z10 on BIS
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