BlackBerry Forums Support Community - View Single Post - Update Software

aiharkness · 08-10-2013, 09:13 PM

Last thing first. You shouldn't need to be warned to do a backup. In fact it is wise to do a manual backup just in case, even if the upgrade process were doing an automatic backup.

Now, if you did an upgrade using Link, are you sure it didn't do an automatic backup? (I don't know if it does or not. So far I have only done it OTA with the Z10.)

Also, sounds like you have files in storage memory. What are they? Can you see?

If the files are indeed not there and you don't have a backup or never sync'd them, they are gone.

08-10-2013, 09:13 PM	#2
aiharkness BlackBerry God Join Date: Jul 2005 Location: Florida Panhandle Model: BBPP OS: 10.3.3 Carrier: T-Mobile USA Posts: 14,081	Re: Update Software - lost my pics/videos Last thing first. You shouldn't need to be warned to do a backup. In fact it is wise to do a manual backup just in case, even if the upgrade process were doing an automatic backup. Now, if you did an upgrade using Link, are you sure it didn't do an automatic backup? (I don't know if it does or not. So far I have only done it OTA with the Z10.) Also, sounds like you have files in storage memory. What are they? Can you see? If the files are indeed not there and you don't have a backup or never sync'd them, they are gone. __________________ - Ira
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