BlackBerry Forums Support Community - View Single Post - Tour 9630 Stopped sending or receiving emails

coopfab · 08-15-2011, 01:41 PM

Out of the blue my Tour stopped sending and receiving emails. I did a cold reboot of the Tour, to no effect, and all services in Blackberry Professional Software v. 4.1.4.3 are running. I even stopped and restarted the software to no avail. I can use the phone to make and receive phone calls. While I think the issue is planned obsolescence of the Tour, I need to be sure. How can I troubleshoot this issue. Thanks in advance for your help and interest. Michael

08-15-2011, 01:41 PM	#1
coopfab New Member Join Date: Dec 2010 Model: 9630 PIN: N/A Carrier: Verizon Posts: 7	Tour 9630 Stopped sending or receiving emails Please Login to Remove! Out of the blue my Tour stopped sending and receiving emails. I did a cold reboot of the Tour, to no effect, and all services in Blackberry Professional Software v. 4.1.4.3 are running. I even stopped and restarted the software to no avail. I can use the phone to make and receive phone calls. While I think the issue is planned obsolescence of the Tour, I need to be sure. How can I troubleshoot this issue. Thanks in advance for your help and interest. Michael
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