[babybubbles0603]

Originally Posted by JSanders

Is Desktop Manager loaded to your laptop?
BlackBerry Desktop Manager Downloads - BlackBerryFAQ

Get version 4.2 SP2, or ver 4.3, withOUT Media Manager.

Install that, and try again.

is this what you want me to try downloading?

Downloading BlackBerry Handheld Software v4.3.0.135 (Multilanguage)